Real estate is not just competitive—it’s a high-stakes arena where demand never falters. The pressure is relentless whether clients seek commercial spaces or dream homes.
Outsourcing real estate support functions can yield significant cost savings by utilizing specialized providers. It’s no wonder outsourcing has become the new darling of the real estate industry in recent years.
Outsourcing real estate services involves delegating non-core tasks—such as property management, lead generation, marketing, and administrative support—to specialized third-party service providers. Real estate companies can focus on their core activities while experts handle essential functions.
Real estate businesses have increasing opportunities to outsource various core and non-core tasks, including IT, tech support, design, marketing, customer support, strategic planning, manufacturing, HR, and financial activities.
Why Outsourcing to the Philippines Will Benefit Your Real Estate Business
When considering outsourcing to the Philippines, you might wonder if it’s the right move for your business, what the potential challenges are, and what the quality of talent is available. You might be overwhelmed by the growing number of Philippine outsourcing companies, given the thriving BPO industry.
Here are 10 proven benefits of outsourcing to the Philippines:
Cost Savings
Outsourcing to the Philippines can significantly cut costs. Thanks to favorable exchange rates and a lower cost of living, businesses can save up to 60% on labor costs. Additional savings come from reduced infrastructure and overhead costs.
Highly Skilled Workforce
The Philippines boasts a highly skilled workforce across various sectors. With a strong educational foundation and a culture of dedication and continuous learning, Filipino professionals excel in IT, finance, creative fields, and more.
English Proficiency
As the third largest English-speaking country, the Philippines offers excellent language skills. Professionals here communicate effectively in English, facilitating seamless interactions with global clients.
Cultural Compatibility
The Philippines has strong cultural ties with the United States (U.S.), making it easier for Filipinos to understand and adapt to US business practices and consumer preferences. This cultural alignment reduces misunderstandings and fosters a harmonious working relationship.
Time Zone Coverage and 24/7 Operations
The country’s time zone allows for 24/7 operations, ensuring business processes continue around the clock. This is ideal for customer support and global operations, offering faster resolutions and enhanced customer satisfaction.
Government Support & Incentives
The Philippine government provides various incentives for outsourcing, including tax exemptions and investment benefits. Infrastructure investments also support a robust business environment with modern facilities and strong connectivity.
Familiarity with International Business Practices
Filipino BPO providers have extensive experience with global clients, adapting easily to international business practices. Their expertise helps implement global best practices and enhances operations to meet market demands.
Real Estate Customer Service Tasks to Outsource
In the competitive world of real estate, providing exceptional customer service can set you apart from the competition. Outsourcing specific customer service tasks can be a game-changer for real estate agents and agencies looking to streamline operations and enhance client satisfaction.
Here’s a breakdown of key tasks that outsourced professionals can efficiently handle:
1. Lead Management
Real estate companies must focus on generating sales, with lead generation being key. While virtual assistants can’t personally promote properties like agents, they can effectively generate leads through outbound calls and market research. Outsourcing lead management ensures that your leads are promptly responded to, assessed for potential, and followed up with consistent communication.
2. Appointment Setting
Real estate companies outsource staff to schedule appointments between agents and prospects. These appointment setters enable agents to meet potential clients and make sales efficiently.
3. Following up on Clients
Regular follow-up with clients for feedback and additional services helps maintain strong relationships and enhances client satisfaction. Outsourcing this task ensures that every client receives timely follow-up communications, which can lead to increased referrals and repeat business.
4. Document Management
Outsourcing document management to professionals mitigates risk by ensuring compliance with government regulations and privacy laws, which vary by region and can be challenging to track.
5. Virtual Tours
With the growing demand for remote property viewing options, conducting virtual tours has become essential. Many real estate listings now include videos and interactive tools that simulate property walkthroughs. Outsourcing virtual tour services allows you to offer high-quality, interactive property experiences to clients who cannot visit in person.
6. Market Research
Having an outsourced sales and marketing team is a notable change for your real estate business. Outsourcing market research provides comprehensive insights into market trends, property values, and competitor activities, enabling you to make informed decisions and craft effective strategies.
7. Customer Support
Most virtual assistants are trained in customer service, enabling agencies to provide comprehensive support. They can effectively manage client concerns via email, phone, or social media. Outsourcing customer support ensures that your clients receive prompt and professional assistance, regardless of their chosen communication channel.
Finding the Right Outsourcing Partner
Businesses of all sizes outsource to the Philippines, but finding the right provider can be challenging. Following key steps can help ensure a successful match.
When outsourcing, clearly define your objectives, such as cost reduction, quality improvement, scalability, faster time-to-market, and focusing on core competencies.
Assess your resource constraints, including budget, internal expertise, and infrastructure compatibility. Identify potential risks like data security, quality control, communication issues, and cultural differences, and develop strategies to manage them.
If you’re unsure about a new partnership, start with a small pilot project. This trial run lets you evaluate the partner’s capabilities and suitability for your needs, offering a risk-free way to assess performance before committing long-term.
Consider your long-term growth plans and ensure your outsourcing partner can scale with your business.
Read more here on why outsourcing solutions could be your next big business move.
Discover Real Estate Outsourcing Solutions with CreaThink Solutions
As leaders in outsourced admin services, CreaThink Solutions offers tailored solutions for small businesses. Our expertise in Business Process Outsourcing (BPO) and Employer of Record (EOR) services make us the perfect partner for navigating modern business administration.
CreaThink Solutions was founded by Filipino BPO experts to address the growing need for remote workforces. We aim to offer innovative solutions to companies navigating the challenges of remote work. Our offshore staffing services streamline operations, cut costs, and empower your business with experienced talent, helping you thrive.
Outsourcing customer service to the Philippines might be hard to navigate, but it’s a challenge that can easily be overcome with the right partner.
Elevate your real estate operations with our outsourcing and offshore support services. Check out our website or connect with us on Facebook, YouTube, and LinkedIn. You can also drop by our inbox at inquiry@creathink-solutions.com for personalized solutions.
