The Philippines plays a large role in the global business process outsourcing market, managing roughly 18% of the world’s business in this sector, according to the IT and Business Process Association of the Philippines (IBPAP). American companies rely heavily on BPO Philippines services because of the country’s English proficiency, strong work ethic, and cost-effective solutions. The nation’s business process outsourcing sector is expanding, offering services beyond traditional phone support, including specialized IT and knowledge-based services.
With a highly skilled and adaptable workforce, businesses worldwide—especially those in the US—have found outsourcing to the Philippines a strategic move to enhance their competitiveness. Understanding the different BPO services available helps employers and hiring managers make informed decisions.
While “voice vs non voice BPO” remains a critical distinction, new service categories are redefining the industry’s dynamics. This diversification is crucial, as companies seek more sophisticated support beyond conventional call center services. Today, the BPO industries in the Philippines cover a wide range of sectors, including finance, healthcare, software development, and engineering.
As we explore the various of BPO in the Philippines, we aim to provide you with a detailed guide to the options available for businesses ready to scale efficiently. Whether you’re seeking traditional contact center support or high-value knowledge services, the BPO Philippines sector is ready to meet your needs.
Major Types of BPOs in the Philippines
The success of BPO Philippines can be attributed to its ability to diversify its services. Understanding types of BPO sectors available helps businesses choose the right outsourcing partner aligned with their specific operational needs.
1. Voice-Based Services (Contact Centers)
Voice-based services, commonly known as contact centers, remain a cornerstone of the BPO Philippines industry. These services involve direct interaction with customers via phone calls, helping businesses manage inbound inquiries and outbound sales activities. Skilled Filipino agents are trained to offer high-quality customer service, technical support, and telemarketing services.
Some examples of voice-based services are the following:
- Inbound Services: Providing customer service and technical support for client businesses.
- Outbound Services: Conducting telemarketing, lead generation, and customer acquisition activities.
- Examples of Industries Served: E-commerce, telecommunications, financial services, and healthcare companies benefit from contact center support.
Learn more about how we offer sector-specific BPO services here.
2. Non-Voice/Back Office Services
Non-voice or back-office services focus on administrative support tasks that do not require verbal communication with customers. These services are crucial for maintaining operational efficiency and handling sensitive internal processes. The Philippines excels in delivering reliable and confidential non-voice BPO support for a wide range of industries.
Organizations can outsource these non-voice services and more:
- Data Entry, Transcription, and Document Processing: Ensuring accurate and timely documentation of business data.
- HR, Payroll, Finance & Accounting: Managing employee records, payroll systems, and financial reporting.
- Administrative Support: Handling scheduling, travel management, and other office-related tasks.
We also discuss the growth of non-voice BPO in the Philippines in our article on voice vs non-voice BPO.
3. IT and Software Services (IT-BPO)
IT and software services, or IT-BPO, have gained momentum as businesses require technical expertise for digital operations. The Philippines offers a deep pool of IT professionals skilled in software development, network administration, and technical support services.
Some IT-BPO services that are commonly outsourced include these:
- Software Development: Creating custom software solutions tailored to business needs.
- Application Management: Overseeing updates, maintenance, and optimization of software applications.
- Network Administration: Maintaining secure and efficient IT infrastructures.
- Helpdesk and Tech Support: Providing 24/7 technical assistance to internal teams and customers.
4. Knowledge Process Outsourcing (KPO)
Knowledge Process Outsourcing (KPO) involves the outsourcing of high-level tasks that require specialized expertise. This growing BPO sector in the Philippines serves businesses needing research, analysis, and specialized advice. Understanding the KPO BPO difference is key: while traditional BPO focuses on process-driven tasks, KPO handles knowledge-driven work.
Top examples of KPO services are typically categorized into the following:
- Market Research & Data Analytics: Collecting and analyzing data to inform strategic business decisions.
- Financial Analysis: Evaluating financial data to support investment and operational planning.
- Legal Process Outsourcing (LPO): Assisting with document review, compliance, and legal research.
- Intellectual Property & R&D: Managing patents, trademarks, and research initiatives for innovation.
Get a full outlook on the Philippine BPO industry forecast for 2025 here.
5. Creative Process Outsourcing (CPO)
Creative Process Outsourcing (CPO) caters to the creative needs of businesses, such as marketing, content production, and design. Filipino talents are highly sought after for their creativity, adaptability, and attention to detail.
If you’re in need of CPO services, these are just some tasks you can outsource:
- Graphic Design & Animation: Crafting engaging visual content and animations for brand promotion.
- Content Writing and Marketing: Producing persuasive written content that enhances brand visibility.
- Video Editing and Production: Developing promotional, instructional, and corporate videos.
6. Healthcare BPO
Healthcare BPO services focus on supporting healthcare organizations with their administrative, billing, and patient engagement needs. The BPO Philippines sector provides HIPAA-compliant solutions, ensuring security and confidentiality in handling medical information.
The usual healthcare BPO services that companies seek outsourcing help for are the following:
- Medical Billing and Coding: Ensuring accurate documentation for insurance claims and reimbursements.
- Insurance Claims Processing: Managing end-to-end claims processing and appeals.
- Telehealth Support: Assisting patients and providers with virtual healthcare consultations and services.
Interested in healthcare-related outsourcing? Read more about our BPO for the dental industry.
7. Engineering and Architectural Services
The Philippines is also a growing hub for outsourced engineering and architectural services. Leveraging technology and technical expertise, Filipino professionals assist global firms with design and structural planning projects.
These are the frequently outsourced services under this type of BPO in the Philippines:
- 3D Modeling: Creating detailed 3D representations of structures and products.
- Structural Design: Developing blueprints and engineering plans for buildings and infrastructure.
Final Thoughts
The BPO Philippines sector has expanded far beyond call centers, offering a diverse range of outsourcing solutions across industries. Whether you need voice-based customer service, back-office support, IT expertise, knowledge-driven analytics, creative services, healthcare support, or engineering assistance, the Philippines delivers exceptional talent and cost-effective options. Understanding the types of BPO in the Philippines ensures that employers and hiring managers can tap into the right expertise tailored to their strategic goals.
CreaThink Solutions stand ready to partner with your organization to unlock new efficiencies, scale faster, and achieve greater success through outsourcing. If you’re exploring BPO opportunities or ready to build your dedicated remote team, connect with CreaThink Solutions today for personalized services and expert consultation. For more information or to get started, reach out to us at inquiry@creathink-solutions.com.
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