Job Overview:
Join our client’s dynamic and rapidly growing car rental company, they are committed to providing exceptional service to their customers. They are seeking a Remote Administrative/Customer Service Representative to join their team. This remote position offers flexibility and the opportunity to work from the comfort of your own home.
Responsibilities:
- Assist the claims department with the claims process, ensuring timely and accurate resolution.
- Handle administrative tasks, including managing tolls and parking tickets efficiently.
- Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.
- Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.
- Collaborate with team members to ensure seamless operations and customer satisfaction.
- CRM Management
- Perform additional duties and responsibilities as assigned.
Qualifications:
- Previous experience in customer service or administrative roles is preferred (customer service – 1 year).
- Marketing background or experience is a plus (marketing – 1 year)
- Strong communication skills in English, both written and verbal.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in computer skills, knowledge in MS Office (Excel, Word, etc.) or Google Workspace (G Suite), and agility in learning new internal software and systems.
- Must be self-motivated, reliable, and able to work independently.
- Excellent problem-solving skills and attention to detail.
Minimum Requirements:
- i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
- Main Internet should be minimum of 20MBPs, wired only
- An Antivirus Software should be installed, activated and updated
- Backup Internet
- Quiet Workplace
If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:
