About Our Client:
Our client shares a passion for creating gorgeous smiles. Their practice is the home of Smile Makeover, a multidisciplinary suite of dental services that help bring out the best in patients’ smiles.
In addition to our client’s cosmetic services, they also offer preventive dentistry, restorations, endodontic care, general dentistry, and orthodontics.
Our client is a growing practice with a heavy emphasis on dental veneers. Their practice has experienced tremendous growth and is prime for potential expansion. Unlike other oral surgical practices, they market directly to their customers.
Job Overview:
We are seeking a highly motivated and experienced Inside Sales Representative Team Leader to join our sales team. The successful candidate will be responsible for leading and mentoring a team of inside sales representatives, ensuring they meet and exceed monthly/quarterly targets set by the company. The ideal candidate must have a strong background in sales, with experience in a call center environment preferred, and demonstrate exceptional leadership and coaching abilities.
Key Responsibilities:
- Lead, coach, and mentor a team of inside sales representatives to achieve individual and team sales targets
- Monitor and manage daily sales activities, including inbound and outbound calls
- Develop and implement effective sales strategies and processes to maximize team performance
- Conduct regular team meetings and training sessions to enhance sales skills and product knowledge
- Provide prospects with detailed information about dental implants and veneers
- Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction
- Accurately enter and manage prospect and customer data in CRM software
- Engage in online chat with prospects, including but not limited to social media platforms such as Instagram, Facebook and LinkedIn
- Manage the follow-up process by reaching out to potential patients who have already expressed interest
- Send information packets to scheduled prospects prior to their visit
- Address caller needs in a timely fashion, answer questions, and set scheduled consultations
- Prepare and present regular reports on team performance and sales activities
- Collaborate with the marketing team to align sales strategies and campaigns
- Stay updated on industry trends and product knowledge
Skills and Qualifications:
- Proven experience in a sales leadership role, preferably within a call center environment
- Strong sales skills with a focus on building relationships and “closing the sale”
- Excellent communication and rapport-building skills
- Ability to motivate and inspire a sales team to achieve targets
- Self-motivated, driven, and initiative-taking
- Ability to educate consumers on products and services
- Engaging and friendly demeanor with excellent interpersonal skills
- Ability to work in a stressful environment while maintaining a pleasant demeanor
- Advanced English verbal and written communication skills
- Dental knowledge is preferred but not required
- Strong organizational and time management skills
- Proficiency with CRM software and maintaining sales records
- Analytical skills to assess and improve sales strategies
- Adaptability to changing market conditions and customer needs
- Commitment to providing excellent customer service
- Knowledge in the MS Office (Excel, Word, etc.) or Google Workspace (G Suite) and agility in learning new internal software and systems.
Minimum Requirements:
- i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
- Main Internet should be minimum of 20MBPs, wired only
- An Antivirus Software should be installed, activated and updated
- Backup Internet
- Quiet Workplace
If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:
