Responsibilities:
- Answering phone calls enquiries promptly in a friendly and professional manner
- Using a system to log enquiries, documents and file progression
- Making appointments with prospective tenants/buyers about property viewings
- Inputting property and client information accurately and efficiently via in-house software including selecting photographs, floor plans, property particulars and other documentation
- Designing property particulars, case studies and advertisements
- Coordinating meetings in digital calendars, sending out requests, and arranging access into properties
- Dealing with appointment arrangements and cancellations
- Dealing with landlords and tenants
- Dealing with and organising maintenance issues that arise and tenancy agreements and renewals
Skills Required:
- Great phone manners, the Lettings Administrator (CSR) we’ll be the point of contact for tenants and landlords.
- Excellent or fluent oral and written communication skills (A clear and understandable voice is necessary).
- In the UK there are many nationalities, the Lettings Administrator (CSR) needs to be able to understand and communicate clearly with clients who may not speak English well.
- Ability to multi-task while ensuring 100% accuracy.
- The Lettings Administrator (CSR) likes working remotely (WFH).
- Proficiency in MS Office applications (Word, Excel, Outlook) and Google Workspace (G Suite).
- Ability to learn quickly and work efficiently in a fast-paced, innovative environment.
- Must work well as a member of a team and independently.
- Confidentiality is essential, as you will be handling highly sensitive data.
Other
- Prior admin or phone calling experience is required.
- Prior real estate experience is required.
- A quiet area where you can work and not be disturbed when on the phone.
- Working hours from 9am to 6pm, Monday to Friday UK time
Minimum Requirements:
- i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
- Main Internet should be minimum of 20MBPs, wired only
- An Antivirus Software should be installed, activated and updated
- Backup Internet
- Quiet Workplace
If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:
