Job Overview:
We are seeking an experienced and knowledgeable Trainer to provide comprehensive training to Virtual Assistants, Clinical Assistants and House Staff. The ideal candidate will have a strong background in training, excellent communication skills, and a commitment to improving the accuracy and efficiency of team members.
Responsibilities:
Training and Development:
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Responsible for onboarding training of the newly hired team members.
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Conduct virtual training sessions for new and existing virtual assistants.
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Conduct virtual training sessions for new and existing clinical assistants.
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Conduct virtual training for new and existing house staff.
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Develop and update training materials, including presentations, manuals, and online resources, to reflect current best practices and industry standards.
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Document new processes, procedures and guidelines for the program.
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Utilize various training methods, including lectures, demonstrations, and interactive activities, to enhance learning.
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Collaborate with the business owner to ensure the accuracy and relevance of educational content.
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Train the clinical assistants on complete assessment of medical history.
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Train the clinical assistants to create a discharge summary.
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Train clinical assistants in insurance compliance and assessment.
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Train clinical assistants in proper documentation of clinical records.
Assessment and Evaluation:
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Assess trainees’ understanding and application of clinical documentation practices through quizzes, practical exercises, and feedback sessions.
- Provide constructive feedback and additional training as needed to ensure proficiency.
Support and Mentoring:
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Offer ongoing support and mentorship to virtual assistants, addressing any questions or challenges they may encounter in their roles.
- Facilitate regular check-ins and provide guidance on improving documentation quality and efficiency.
Compliance and Quality Assurance:
- Ensure that training content adheres to healthcare regulations and standards (e.g., HIPAA, JCAHO).
- Promote best practices for maintaining patient confidentiality and data protection.
Qualifications:
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At least college-level
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Strong understanding of medical terminology, clinical procedures, and healthcare documentation standards.
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Previous experience in training or teaching, preferably in a healthcare setting.
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Ability to accurately and thoroughly teach documentation practices.
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Excellent written and verbal communication skills are needed to effectively train and mentor virtual assistants and clinical assistants.
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Commitment to maintaining patient confidentiality and adhering to data protection regulations.
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Previous experience in a medical office, hospital, or similar healthcare setting is preferred.
- Knowledge in the MS Office (Excel, Word, etc.) or Google Workspace (G Suite) and agility in learning new internal software and systems.
Minimum Requirements:
- i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
- Main Internet should be minimum of 20MBPs, wired only
- An Antivirus Software should be installed, activated and updated
- Backup Internet
- Quiet Workplace
If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:
