Responsibilities:
- Answering and assisting with bookings and inquiries promptly in a friendly and professional manner (mainly via email and WhatsApp).
- Using a CRM system to help with bookings, cancellations, charges, and other admin tasks through email, WhatsApp and voice calls.
- Arranging replacement of Yoga Teachers when a teacher becomes unavailable prior to a class. This can be done through CRM software, but in some cases, through calling Yoga Teachers.
- Being available for emergency situations once or twice a month, lasting approximately an hour or so during the business day.
- During the low/off season, other admin tasks will be provided, along with social media posts, newsletters, posters, basic video editing and creating TikTok videos. Use of Canva and similar tools.
- Processing invoices and following up with Yoga Teachers.
Skills Required:
- Great phone manner and excellent communication (mostly written)
- Excellent/fluent in English verbal and written communication skills (a clear and understandable voice is necessary for the occasional phone calls).
- Ability to multi-task while ensuring 100% accuracy.
- Ability to problem solve and critical thinking.
- Proficiency in CRM systems and phone systems.
- Must work well independently.
- Familiarity with Yoga is strongly preferred but not essential.
- Trainable
- Prior admin or phone calling experience is required.
- Can work 3 to 4 hours per day, during the morning and afternoon
- 1.5/2 hours in the morning: 9am-10:30/11am Mon-Fri (PDT timezone)
- 1.5/2 hours in the evening: 5pm-6.30/7pm Mon-Fri (PDT timezone)
- During the 9am-7pm, there might be occasions when 1 or 2 extra hours are required during the day in case of an emergency cancellation. This happens 1 or 2 times a month. Being flexible and open for these is required.
- Start date: as soon as possible
Minimum Requirements:
- i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
- Main Internet should be minimum of 20MBPs, wired only
- An Antivirus Software should be installed, activated and updated
- Backup Internet
- Quiet Workplace
If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:
