Careers

Part-Time Bookings Agent/Administrator (Yoga Studio)

Work From Home

Responsibilities:

  • Answering and assisting with bookings and inquiries promptly in a friendly and professional manner (mainly via email and WhatsApp).
  • Using a CRM system to help with bookings, cancellations, charges, and other admin tasks through email, WhatsApp and voice calls.
  • Arranging replacement of Yoga Teachers when a teacher becomes unavailable prior to a class. This can be done through CRM software, but in some cases, through calling Yoga Teachers.
  • Being available for emergency situations once or twice a month, lasting approximately an hour or so during the business day.
  • During the low/off season, other admin tasks will be provided, along with social media posts, newsletters, posters, basic video editing and creating TikTok videos. Use of Canva and similar tools.
  • Processing invoices and following up with Yoga Teachers.

Skills Required:

  • Great phone manner and excellent communication (mostly written)
  • Excellent/fluent in English verbal and written communication skills (a clear and understandable voice is necessary for the occasional phone calls).
  • Ability to multi-task while ensuring 100% accuracy.
  • Ability to problem solve and critical thinking.
  • Proficiency in CRM systems and phone systems.
  • Must work well independently.
  • Familiarity with Yoga is strongly preferred but not essential.
  • Trainable 
  • Prior admin or phone calling experience is required.
  • Can work 3 to 4 hours per day, during the morning and afternoon
    • 1.5/2 hours in the morning: 9am-10:30/11am Mon-Fri (PDT timezone)
    • 1.5/2 hours in the evening: 5pm-6.30/7pm Mon-Fri (PDT timezone)
    • During the 9am-7pm, there might be occasions when 1 or 2 extra hours are required during the day in case of an emergency cancellation. This happens 1 or 2 times a month. Being flexible and open for these is required.
  • Start date: as soon as possible

Minimum Requirements:

  • i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
  • Main Internet should be minimum of 20MBPs, wired only
  • An Antivirus Software should be installed, activated and updated
  • Backup Internet
  • Quiet Workplace

If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:

CTS Application Form & English Proficiency Test

Application Form

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