Responsibilities:
- Answering phone call enquiries promptly in a friendly and professional manner. Using a system to log enquiries, documents, and file progression
- Making appointments with prospective tenants/buyers about property viewings
- Inputting property and client information accurately and efficiently via the CRM system (training can be provided on the system and it is very user-friendly) including selecting photographs, floor plans, property particulars, and other documentation
- Dealing with appointment arranging and cancellations
- Dealing with tenants
- Dealing with and organising maintenance issues that arise
Skills Required:
- Great phone manner as the candidate will be a point of contact for tenants and landlords.
- Excellent/fluent oral and written communication skills (a clear and understandable voice is necessary). In the UK there are many nationalities, and the candidate needs to be able to understand and communicate clearly with clients who may not speak English well.
- Ability to multi-task while ensuring 100% accuracy.
- Proficiency in MS Office applications (Word, Excel, Outlook) or Google Workspace.
- Ability to learn quickly and work efficiently in a fast-paced, innovative environment.
- Must work well as a member of a team and independently.
- Confidentiality is essential as you will be handling highly sensitive data.
- Prior admin or phone calling experience is required.
- Prior real estate experience is strongly preferred.
- The candidate needs a quiet area where you can work and not be disturbed when on the phone.
- Can work from 10am to 7pm Mon-Fri (UK time)
Minimum Requirements:
- i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks), Headset with noise cancellation feature
- Main Internet should be minimum of 20MBPs, wired only
- An Antivirus Software should be installed, activated and updated
- Backup Internet
- Quiet Workplace
If you are qualified or you know someone who is interested, please complete the Application Form and the English Proficiency Test below:
